Overview

Since we are offering non-tangible irrevocable, digital goods we issue refunds case by case basis only. Refund has to be processed within 15 days of purchase order. Our support will try to solve your issues and if you are not satisfied then we will refund issue.

We make our product with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any issue, we are available to help you solve the issue resulting from any number of reasons.

In the case the product(s) you purchased didn’t work properly as advertised and we couldn’t resolve the issue, we will offer a full refund within 15 days of the purchase. However, since the product are digitally delivered and are non-tangible goods, we can offer refund full or partial only if the product(s) you purchased is broken, not working properly, or truly missing features as advertised on the sales page of the product(s) you purchased.

Issues caused by third-party hosting, plugins, themes, or other software will not provide grounds for a refund.

Refunds will be offered at our sole discretion. If the refund is for product renewal and you are within first 30 days of the renewal, then please get in touch with our support and our support will issue the refund.

Conditions for a refund

You’ll get the refund, if you meet ALL of the following conditions :

  • You are within the first 15 days of the purchase of the item.

  • Your issue(s) comes from not being able to install the product properly or get product to perform its basic functions.

  • You have attempted to resolve your issue(s) with our support.

  • The product has not been downloaded yet.

You’ll not get the refund, if you meet ALL of the following conditions:

  • No refunds will be granted after the first 15 days of the original purchase whatsoever.

  • Issues related to Demo Import will not provide grounds for a refund.

  • The product has been downloaded.

  • You bought the product by mistake.

  • You change your mind.

  • You don’t have enough skills to use the product.

  • If there is an issue with 3rd party plugins/script.

  • Conflicting with 3rd party addon or not working with a 3rd party addon/plugins/script.

  • Your server has a limitation to use our product.

  • The issue you mentioned is not correct.

If you are using a shared hosting plan, then there is a high chance that demo import might not work on your server because your server might have some limitation. For the demo import to work properly, the PHP configuration on your server should be:

  • max_execution_time 360

  • memory_limit 256M

  • post_max_size 32M

  • upload_max_filesize 32M

  • PHP 7.xx or Higher

  • Using Cpanel

  • Curl

  • Apache

  • Rewrite

  • allow_url_fopen enabled

Note that there is a difference between a broken item and simply receiving an error message or having trouble configuring the product to your desired result.

Error messages are often related to improper setup, your hosting configuration, your WordPress configuration, plugin conflicts, or missing files which causes the item to not work.

Before you request a refund from Us, you must do the following:

  • Read the extensive documentation related to the item you purchased.

  • Confirm that your server meets the specifications laid out requirements for the product and WordPress in general [https://wordpress.org/about/requirements/].

  • Open a new support ticket with our support team if you are facing issue even after going through the above two points.

If you’re not sure whether a product is right for you, please contact us with your questions before making a purchase. We will be happy to assist you.

Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.

By purchasing a product(s) from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.  

Need help?

Contact us at contact us  for questions related to refunds and returns.